At Malkani & Co., every order is prepared with care. We want your experience—from choosing your jewelry to receiving it—to feel thoughtful, seamless, and special.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. Once your order has shipped, you will receive a confirmation email with tracking information when available.

U.S. Shipping

We currently ship throughout the United States. Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout.

Please note that delivery estimates begin after your order has been processed and are estimates rather than guaranteed arrival dates.

International Shipping

We currently ship within the United States and Canada. International customers are responsible for any applicable customs duties, taxes, brokerage fees, or import charges imposed by their country or carrier.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow time for the carrier to update the tracking information after your shipping confirmation is sent.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Lost, Delayed or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

If your tracking shows an unusual delay, please contact the carrier and reach out to us so we can help you determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

Returns & Exchanges

We hope you love your Malkani & Co. jewelry. If something isn't right, we want the return process to be clear and straightforward.

Return Window

We accept eligible returns requested within 14 days of delivery.

Returned jewelry must be:

• Unworn, unused, and in its original condition
• Free from scratches, damage, fragrance, makeup, or signs of wear
• Returned with its original packaging and any included components
• Accompanied by proof of purchase or the original order number

Items that do not meet these conditions may not be eligible for a refund.

Earrings

For hygiene reasons, earrings are final sale once their sealed/original packaging has been opened, except where an item arrives damaged, defective, or incorrect, and except where applicable law requires otherwise.

Final Sale & Personalized Items

Items marked Final Sale are not eligible for return or exchange unless required by applicable law.

Customized, engraved, or personalized pieces are also final sale unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, please contact us at malkani.and.co@gmail.com with:

Your order number, the item you would like to return, and the reason for the return.

Please wait for return instructions before mailing your jewelry back to us. Returns sent without following the provided return instructions may experience delays in processing.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or the return resulted from an error on our part.

We recommend using a trackable shipping method for returns, as Malkani & Co. cannot be responsible for return packages lost in transit before they are received.

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original method of payment. Please allow additional time for your bank or payment provider to process and post the refund.

Damaged, Defective or Incorrect Items

If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us at within 7 days of delivery.

Include your order number and clear photographs of the item and packaging so we can review the issue.

If the issue is confirmed, we'll work with you on an appropriate resolution.

Questions?

We're here to help. For questions about shipping, returns, or your order, please contact us at malkani.and.co@gmail.com and include your order number when applicable.